Refund policy
Right of withdrawal
Consumers have a statutory right of withdrawal.
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party indicated by you, other than the carrier, acquires physical possession of the goods.
In the case of multiple goods which you ordered in a single order and which are delivered separately, the withdrawal period begins on the day on which you or a third party indicated by you, other than the carrier, acquires physical possession of the last good.
To exercise your right of withdrawal, you must inform us
Steidle Drehteile GmbH
Bahnhofstraße 19
78549 Spaichingen
Germany
Tel.: 07424 4131
Email: info@steidle-drehteile.de
inform us of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not obligatory.
You may also declare your withdrawal using the withdrawal form provided on our website.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (except for the additional costs resulting from your choosing a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract.
We will use the same means of payment for this reimbursement as you used for the initial transaction, unless you have expressly agreed otherwise.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and, in any event, no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods.
We reserve the right, in the event of Signs of use, wear or damage deduct the corresponding loss in value from the amount to be refunded.
General information on returns
Please pack the goods carefully to prevent damage in transit.
Please return items as complete as possible and including accessories.
Returns sent freight collect cannot be accepted.
The above information is not a prerequisite for the effective exercise of the right of withdrawal.
Information on undeliverable shipments
Refusal to accept or collect a shipment does not in itself constitute a withdrawal. Withdrawal must be expressly communicated to us by means of a clear statement.
If delivery fails for reasons for which you are responsible, and the shipment is therefore returned to us, our statutory rights and the provisions of our Delivery and Shipping Terms remain unaffected.
General information
- Please pack the goods carefully to prevent damage in transit.
- Please return items as complete as possible and including accessories in the original packaging.
- Returns sent freight collect cannot be accepted.
- The information provided is not a prerequisite for the effective exercise of the right of withdrawal.
Model withdrawal form
If you wish to withdraw from the contract, please complete this form and send it to us.
Alternatively, this can also be done digitally via our electronic Withdrawal Form.
To
Steidle Drehteile GmbH
Bahnhofstraße 19
78549 Spaichingen
Germany
Email: info@steidle-drehteile.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
_______________________________________________________
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Ordered on (*) ____________ / received on (*) __________________
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Name of the consumer(s)
________________________________________________________
Address of the consumer(s)
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Signature of the consumer(s) (only for notifications on paper)
_________________________
Date
(*) Delete as applicable
